SurfWindow – Data Deletion Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

This Data Deletion Policy explains how you can request removal of your personal data and how SurfWindow, LLC (“SurfWindow,” “we,” “our,” or “us”) processes those requests.

1. Your Right to Deletion

• You may request deletion of your account and related personal data at any time.
• We may retain limited information where required by law, to resolve disputes, or to enforce our agreements.

2. How to Request Deletion

• Submit a deletion request through in-app support or email support@surfwindow.io from the email associated with your account.
• For verification, we may ask you to confirm account ownership before proceeding.

3. What Gets Deleted

When deletion is completed, we aim to remove:

• Account profile data (name, email, avatar).
• Uploaded content you control (photos, sessions, trip participation details).
• Crew memberships, invites, and related activity tied to your account.

4. What May Be Retained

• Data we are legally required to keep (e.g., transaction or audit records).
• Security, fraud-prevention, and abuse-related logs necessary to protect the service.
• Aggregated or de-identified data that cannot reasonably be linked back to you.

5. Processing Timeline

• We target completing deletions within 30 days of verification.
• Backup systems may retain data for a limited period; data is removed from active use first and then from backups as they cycle out.

6. Third-Party Services

• If third-party processors store your data (e.g., cloud storage, analytics), we request deletion or anonymization from those providers consistent with this policy.

7. Canceling a Request

• If you change your mind before completion, contact support promptly. Once deletion is finalized, recovery is not possible.

8. Questions

• Contact support@surfwindow.io with any questions about this policy or your data.