SurfWindow – Data Deletion Policy

Effective Date: January 1, 2025
Last Updated: November 1, 2026

This Data Deletion Policy explains how you can request removal of your personal data and how SurfWindow, LLC (“SurfWindow,” “we,” “our,” or “us”) processes those requests.

1. Your Right to Deletion

• You may request deletion of your account and related personal data at any time.
• We may retain limited information where required by law, to resolve disputes, or to enforce our agreements.

2. How to Request Deletion

• Delete your account in the app or on the web: Settings → Delete account.
• You can also email support@surfwindow.io from the email associated with your account. For verification, we may ask you to confirm account ownership before proceeding.

3. What Gets Deleted

When deletion is completed, we remove:

• Account profile data (name, email, username, avatar) and your settings.
• Content you posted: spot checks, photos, and surf plans.
• Crew memberships, invites you sent, and the surfers you blocked.
• Activity tied to your account: feed activity, notifications, reports you made, and the devices registered for push notifications.
• Your login with our sign-in provider.

4. What May Be Retained

• Data we are legally required to keep (e.g., transaction or audit records).
• Security, fraud-prevention, and abuse-related logs necessary to protect the service. Our service logs identify an account only by an internal number.
• Database backups, until they age out of our backup schedule. Backups are never restored into the live service.
• Aggregated or de-identified data that cannot reasonably be linked back to you.

5. Processing Timeline

• Your account is hidden immediately and permanently deleted 30 days after you ask.
• Backup systems may retain data for a limited period; data is removed from active use first and then from backups as they cycle out.

6. Third-Party Services

• We delete your photos from our storage provider and your login from our sign-in provider directly. Where other processors store your data, we request deletion or anonymization from them consistent with this policy.

7. Canceling a Request

• To cancel, sign in within 30 days and choose Keep my account. Once deletion is finalized, recovery is not possible.

8. Questions

• Contact support@surfwindow.io with any questions about this policy or your data.